Return policy

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At Mouchiie, we stand behind the quality of our products andwant you to feel confident in your purchase. Please review our returnguidelines below.

30-Day Satisfaction Guarantee

We offer a 30-day return window from the date of delivery,subject to the product-specific conditions outlined below.

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Matcha (Consumable Products)

For food safety and quality control reasons:

• ⁠Matchaproducts are eligible for return within 30 days only if unopened and inoriginal condition.
• Openedconsumable products are not eligible for return.
• ⁠Ifyour matcha arrives damaged or you experience a quality concern, please contactus within 7 days of delivery and we will review your case.

We are committed to customer satisfaction and will work withyou to resolve legitimate concerns.

Bamboo Matcha Whisk

•⁠  ⁠Whisksmay be returned within 30 days if unused and in original condition.

•⁠  ⁠Usedpreparation tools are not eligible for return.

•⁠  ⁠Ifyour whisk arrives damaged or defective, please contact us within 7 days ofdelivery.

Due to hygiene and food preparation standards, used toolscannot be resold and therefore cannot be returned.

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Ceramic Whisk Holder

• ⁠Holdersmay be returned within 30 days of delivery.
• ⁠Itemsmust be in good condition.
• ⁠Ifyour holder arrives damaged, please contact us within 7 days of delivery.

Damaged or Defective Items

If your product arrives damaged or defective:

• ⁠Pleasecontact us within 7 days of delivery.
• ⁠Includeyour order number and clear photos of the issue.
• Wewill review and provide a replacement or resolution where appropriate.

Return Shipping

Unless the item is defective or damaged upon arrival:

• ⁠Customersare responsible for return shipping costs.
• ⁠Originalshipping charges are non-refundable.

Non-Returnable Items

• ⁠Openedmatcha products
• Usedpreparation tools
• Clearanceor final sale items

How to Initiate a Return

To request a return, please contact us at:

info@mouchiie.com

Include:

• ⁠Yourorder number
• Theitem(s) in question
• Reasonfor return

Returns sent without prior approval may not be accepted.

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